12 Dec 2023

Enhancing our Broker services: Introducing our new Bot BDM

At Monmouthshire Building Society we understand the critical role that brokers play in connecting clients with the best financial solutions. That’s why we’ve developed our new web chat service tailored specifically to meet brokers needs.

With our new Bot BDM at your fingertips, collaborating with us has never been more efficient or effective. We’re committed to embracing innovative solutions that make a difference in the lives of our brokers and we’re taking the next step in our digital journey of collaboration and communication with the introduction of our broker web chat service.

Real time answers, Real time success

Gone are the days of waiting for email responses or navigating confusing criteria documents. Our web chat service provides instant access to answers on our criteria, helping you make informed decisions faster than ever.

Key Features and Benefits:

  • Instant clarity: Our chat service ensure that your queries don’t go unanswered. Get immediate clarification on our lending criteria.
  • Efficiency Redefined: Save time by skipping the queue. Get real-time answers without having to put your clients on hold.
  • Enhanced collaboration: Connect with us your way, our experts are here to support you.


How to get started

Using our broker chat service is simple. Just follow these steps:

  1. Visit our website - mbs-intermediaries.com
  2. Navigate to webchat – Look for the ‘chat’ icon in the bottom left of the homepage, click on it to start a conversation
  3. Ask away – Type in your questions and start chatting with our bot BDM – Monty!