How to Introduce a Rate Switch

Please note that we only accept introduced rate switches/product transfers within 3 months of a customer’s existing deal ending.

Step 1: Register to be a broker with us

Download our registration form here.

Once it is completed and signed, return it to

One of our broker team will be in touch to confirm your registration and answer any questions you may have.

Step 2: Obtain a signed letter of authority from the customer

This letter must include the Mortgage Account number and state that the customer is happy for us to disclose their account information to you.

Step 3: Email this letter as an attachment to

In the email, please give us details of the requested rate switch and state that you have recommended a product and provided the customer with advice.

Our Customer Services team will prepare the KFI and paperwork and send you a copy via email, as well as sending a copy in the post directly to the customer.

Step 4: Ensure the customer signs their copy of the paper work and returns it to us within 14 days

We will then apply the new rate either:

  • On the first working day after their existing deal expires, or;
  • Upon receipt of signed paperwork if their existing deal has no Early Repayment Charges or if they are on our Standard Variable Rate