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What Next?

Thank you for submitting your redemption statement request. Our Mortgage Servicing team will be in touch to provide the information requested.

If your firm did not originally introduce the mortgage, please send the customer’s signed authority to our Mortgage Servicing team at RedemptionSupport@monbs.com.

We aim to process all redemption statement requests within 2 working days. 

The redemption statement will only be sent to the customer via the correspondence address held on file unless we receive signed authority from the customer to confirm you are able to view their Redemption Statement.

If you have any questions, please contact the Mortgage Servicing team on 01633 844 370.

 

 

 

 

Your home may be repossessed if you do not keep up repayments on your mortgage. Think carefully before securing other debts against your home.

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Monmouthshire Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register Number: 206052. FCA register address www.fca.org.uk/register/. We are members of the Financial Services Compensation Scheme. We are members of the Building Societies Association and Council of Mortgage Lenders. Details of our Customer Satisfaction and Complaints procedures are available and complaints that we cannot resolve may be referred to the Financial Ombudsman Service (http://www.financial-ombudsman.org.uk/). By accessing any part of this website, you shall be deemed to have accepted our Website Terms of Use.
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